Thank you for shopping with Mycoa Store. We are committed to processing and delivering your orders as quickly and safely as possible. Please read our Shipping Policy before placing an order.
1. Order Processing
Orders are processed after successful payment confirmation (or order confirmation for approved payment methods).
Most orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be longer during sales, holidays, or periods of high order volume.
2. Shipping Coverage
Mycoa Store currently ships across Pakistan.
International shipping may be available for selected products and destinations. Shipping costs, delivery times, customs duties, and import taxes (if applicable) are the responsibility of the customer unless otherwise stated.
3. Estimated Delivery Time
Estimated delivery times after dispatch are:
Location
Estimated Delivery
Major Cities
2–5 Business Days
Other Cities & Towns
3–7 Business Days
Remote Areas
5–10 Business Days
Delivery times are estimates only and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges are calculated during checkout based on:
Delivery location
Order weight or size
Shipping method selected
Promotional shipping offers (if applicable)
Any applicable shipping charges will be clearly displayed before you complete your order.
5. Order Tracking
Where available, a tracking number will be provided once your order has been dispatched.
Customers can use the tracking information supplied by the courier to monitor the progress of their shipment.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Mycoa Store is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses.
If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.
7. Delivery Delays
While we make every effort to deliver orders on time, delays may occur due to:
Severe weather
Public holidays
Courier service disruptions
Customs clearance (for international shipments)
Natural disasters or other unforeseen events
We appreciate your patience in such situations.
8. Damaged or Missing Items
If your package arrives damaged or an item is missing:
Notify us within 48 hours of delivery.
Provide your order number.
Share clear photos of the package and affected item(s), if applicable.
We will review your request and work to resolve the issue as quickly as possible.
9. Refused or Undeliverable Shipments
If a shipment is refused or cannot be delivered due to customer-related reasons (such as an incorrect address or failure to accept delivery), any additional shipping or return costs may be deducted from the eligible refund, where permitted.
10. Separate Shipments
If your order contains multiple products, they may be shipped separately depending on stock availability or warehouse location.
You will be informed if your order is dispatched in more than one shipment.
11. Customs & Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country unless otherwise stated.
Mycoa Store has no control over these charges.
12. Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us through our Contact Us page or our official customer support channels.
Please include:
Order Number
Full Name
Contact Number
Details of your inquiry
Our Commitment
At Mycoa Store, we are dedicated to delivering your orders safely, efficiently, and with excellent customer service. We appreciate your trust and thank you for choosing Mycoa Store.
