Mycoa Store – Refund & Return Policy
Effective Date: August 4, 2026
At Mycoa Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return if:
- The item received is damaged or defective.
- You received the wrong product.
- The item is missing parts or accessories.
- The product arrived in a condition that makes it unusable.
To be eligible for a return, the item must:
- Be returned within 7 days of delivery.
- Be unused and in its original condition.
- Include all original packaging, labels, manuals, and accessories.
- Be accompanied by proof of purchase or your order number.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:
- Opened or used skincare and cosmetic products.
- Opened soaps, creams, lotions, or personal care products.
- Food items, beverages, coffee, groceries, and edible products.
- DIY raw materials that have been opened or used.
- Fragrances, essential oils, and chemicals once opened.
- Customized, made-to-order, or personalized products.
- Gift cards and promotional items.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Share clear photos or videos showing the issue.
- Do not use the product until your request has been reviewed.
After verification, we may offer:
- A replacement product.
- A refund.
- Store credit, where appropriate.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed using the original payment method where possible.
Refund processing times may vary depending on your payment provider or bank.
5. Exchange Policy
Eligible products may be exchanged for the same item if:
- The product is defective.
- The wrong item was delivered.
- The product was damaged during shipping.
Exchanges are subject to product availability.
6. Return Shipping
If the return is due to our error (wrong item, damaged item, or defective product), Mycoa Store will cover the return shipping costs where applicable.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.
We recommend using a trackable shipping service, as Mycoa Store is not responsible for returns lost in transit.
7. Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.
8. Items Not Eligible for Refund
Refunds will not be issued for:
- Change of mind after delivery.
- Incorrect orders placed by the customer.
- Products damaged due to misuse, negligence, or improper storage.
- Products returned without original packaging or required accessories.
- Requests submitted after the applicable return period.
9. Sale & Promotional Items
Products purchased during sales, clearance events, or promotional campaigns may not be eligible for return or refund unless they are defective or incorrectly supplied.
10. Contact Us
If you have any questions regarding returns or refunds, please contact our customer support through our Contact Us page before returning any item.
Please include:
- Order Number
- Full Name
- Contact Number
- Description of the issue
- Supporting photos or videos (if applicable)
We aim to respond to all return and refund requests as quickly as possible.
Our Commitment
At Mycoa Store, we are committed to providing quality products and excellent customer service. If something isn’t right with your order, we’ll work with you to find a fair and timely solution.
